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Phone Cards » Help » Receiving PIN

Receiving PIN(s) and Instructions

How do I get my PIN?
All verified users receive PIN(s) and all instructions instantly on the screen and a copy to email box.
First time buyers may receive request letter for Verification and may be asked to contact Customer Service. Please call Customer Service to speed up the PIN-receiving process.

Lost my PIN and Instructions
Go to "Home" - "My Account" - "Purchase Report". Click on your invoice number for details. If you are still having trouble, please contact Customer Service.

Where can I find Instructions for a phone card?
All verified users receive PIN(s) and all instructions instantly to the screen and a copy to email address. To find PIN(s) later on, go to "Home" - "My Account" - "Purchase Report". Click on your invoice number for details.

Where can I find an Access Number(s)?
Read instructions that you got with a PIN(s).

Local Access Number(s)
If a prepaid phone card you purchased has the Local Access Number(s), see caling card's details to find a Local Access Number in specific area.


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