Receiving PIN(s) and Instructions
How do I get my PIN?
All verified users receive PIN(s) and all
instructions instantly on the screen and a copy to email
box.
First time buyers may receive request letter for
Verification and may be asked to contact Customer Service.
Please call Customer Service to speed up the PIN-receiving
process.
Lost my PIN and Instructions
Go to "Home" - "My Account" - "Purchase
Report". Click on your invoice number for details. If you are
still having trouble, please contact Customer Service.
Where can I find Instructions for a phone card?
All verified users receive PIN(s) and all
instructions instantly to the screen and a copy to email
address. To find PIN(s) later on, go to "Home" - "My
Account" - "Purchase Report". Click on your invoice number
for details.
Where can I find an Access Number(s)?
Read instructions that you got with a
PIN(s).
Local Access Number(s)
If a prepaid phone card you purchased has the Local Access
Number(s), see caling card's details to find a Local Access Number in
specific area.
