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Frequently Asked Questions


Q: Why should I use international prepaid calling cards instead of regular long distance service from my local company?
A: Whatever company you use for long distance calls there is a risk that prices can go higher without notice and without your acknowledge. When you get your bill it may be too late to argue. Using prepaid service your risk is limited, so you can manage your expenses. Besides, long distance prepaid calling cards can be used not only from your home, but also from any telephone, even from a pay phone. The third reason is an ability to pick up a cheap calling card with the best rates for the countries you call to. You may ensure that we have very favourable rate on calls to the most countries, just see our phone rates.

Q: Your rates are so low! What's the trick?
A: Low mark-up is the key to providing low rates. Our high-volume purchases and special contacts within the telecommunications industry help our customers get special deals. We are able to keep our rates low by keeping a high level of customer satisfaction. This means that many customers will order again, thus enabling us to keep the large sales volume that passes the low price on to the customer. More than 80% of our customers choose to order our prepaid phone cards again.

Q: Are there any hidden charges?
A: There are no hidden charges on our phone cards. Please see cardís details for complete information regarding applied charges.

Q: Do I need a to have an agreement with long distance carrier to use Phone Cards?
A: No, you do not need to have an agreement with long distance carrier to use our Prepaid Phone Cards. However, if you are concerned that your access number may incur a long distance charge from your provider, you should contact them to confirm.

Q: What are the ways of payment?
A: Currently we accept all major credit cards: Visa, MasterCard, American Express, and Discover. Also, we accept PayPal and WebMoney.

Q: Is it safe to submit my credit card over the web?
A: At our website you never have to worry about credit card safety. Our cutting edge security technology guarantees that every transaction you make at our website is 100% safe. Our secure servers protect your information using advanced encryption and firewall technology. Our Secure Sockets Layer (SSL) is the industry standard and is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information that travels over the Internet. Once the information reaches us, we use a complicated mathematical algorithm, available only to us to decode your personal information.

Q: Can I use a card for a multiple calls?
A: Yes, these cards can be used for multiple calls.

Q: Can I use one and the same calling card for calls to two different countries and within USA?
A: Sure, you can! Phone cards are universal, they could be used for domestic long distance or international calls to any and all of available countries.

Q: Is the calling rate the same 24 hours a day?
A: You bet! Unlike some phone cards that penalize you for calling at certain times, the phone calling cards that we sell are the same all day, every day!

Q: Where can I find information on Maintenance Fee, Connection Fee, Rounding & etc?
A: Information on fees and charges is available in Cardís Details pages.

Q: May I transfer cardís balance to another phone card?
A: Yes, but only if You have a refillable phone card: You can always transfer the balance from one to another refillable card, from Your card to your Savings Account or back.

Q: What is the expiration date of my Calling Card?
A: If You have a refillable phone card, there is no expiration period if you make a refill at least once in 6 month; for non-refillable phone cards please see cardís details.

Q: Will I get a phone card through regular mail?/How soon will I receive a card?
A: We do not send orders through regular mail. As soon as your online transaction is approved, you will receive an email with the Toll Free Access number, PIN and Dialing Instructions.


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